CalCog is a global leader in clinical supply services, providing clinical packaging and labeling services, kit and label design services, global warehousing and distribution, comparator and commercial drug sourcing, and expanded access program management services for more than 27 years.
CalCog is a key resource for small and medium sized pharmaceutical and biotech organizations, contract research organizations, and academic institutions. It has the infrastructure, expertise, and quality management systems of a large clinical supply company and the flexible production schedules and client responsiveness of a small company.
Desde que implementamos Loftware Prisym 360, nuestro proceso de producción de etiquetas en CalCog ha experimentado una transformación que no solo refuerza nuestra eficiencia operativa, sino que también amplifica nuestro enfoque centrado en el cliente, subrayando nuestro compromiso con la calidad, los plazos y la rentabilidad.
Neil Armstrong
Director global de transformación empresarial
With GMP (Good Manufacturing Practice) facilities in both the USA and UK, historically each location independently performed clinical trials labeling – using different processes, software, and equipment – making it exceptionally difficult to transfer projects between the sites. CalCog was eager to streamline its operations and bring the labeling function in-house to give them greater control over pricing and, most importantly, the production timeline.
Design and print lead times for single-panel labels had been worsening for an extended period in the industry. This was further exacerbated by the COVID-19 pandemic, which brought extreme price volatility and caused frustration for both CalCog and their clients. 25-day lead times for printing (from the time of order) had unfortunately become standard, despite print companies continuing to advertise a 20-day lead time as normal. This caused delays to project timelines and difficult conversations with customers.
Limitations of CalCog’s existing labeling systems meant that while the UK site was able to try printing as many single-panel labels in-house as possible, the Texas operation had remained fully dependent on outsourcing; just 5% of labels across the group were being printed in-house.
CalCog began by examining the existing software being used at their UK site, working to identify the limitations and the potential benefits of upgrading both Texas and the UK to a newer version of this platform. However, they quickly realized it wouldn’t provide the process efficiencies required to offer industry leading service levels.
“No teníamos confianza en nuestro antiguo software, pero era lo que conocíamos”, dijo Neil Armstrong. Nos estaba tomando 15 días desde el inicio del proceso de diseño hasta tener una prueba utilizable, y se introdujeron muchos procedimientos manuales para gestionar el proceso. Éramos plenamente conscientes de que necesitábamos hacer «borrón y cuenta nueva» en nuestros procesos de etiquetado y que nuestro enfoque futuro debía estar respaldado por una solución industrial sometida a pruebas y de eficacia comprobada. Ese software era Prisym 360, y no había nada más en el mercado que pudiera competir con él.
